Company Profile
About TILRANO
Last Updated: November 7, 2026
Welcome to TILRANO
At TILRANO, we believe personal style is an expression of individuality, creativity, and confidence.
We focus on women's jewelry and jewelry accessories designed to complement different looks, preferences, and everyday styles.
Whether you prefer understated everyday pieces, delicate accents, or a more expressive look, we offer a selection of jewelry essentials to help you explore your personal style.
What We Offer
Our product collection includes:
Necklaces, bracelets, earrings, and rings.
Fashion jewelry and everyday jewelry pieces.
Jewelry accessories.
Giftable jewelry pieces and accessories.
Other women's jewelry and related accessories.
We aim to provide clear product descriptions, images, available specifications, and pricing to help customers make informed purchasing decisions.
We encourage customers to review product details, materials, care information, and usage instructions, as well as available options where provided before placing an order.
Our Commitment
We strive to provide a straightforward and reliable shopping experience through:
Clear product information and pricing.
Accessible shipping and return policies.
Secure payment options provided at checkout.
Responsive customer service.
Responsible handling of eligible order issues and return requests.
We value clear communication and aim to respond to customer service inquiries within 24–48 hours.
Shipping and Returns
TILRANO currently ships orders within the United States only.
Orders are processed within 1–3 business days after payment confirmation.
Our estimated shipping transit timeframe is 10–20 business days after order processing.
The estimated total delivery timeframe is 11–23 business days, including order processing and shipping transit time.
These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.
Eligible standard return requests must be submitted within 14 calendar days after delivery.
Due to hygiene and product safety considerations, opened, worn, or used jewelry products are generally not eligible for standard returns based on a change of mind or personal preference.
For damaged, defective, incorrect, or materially misdescribed products, please contact us within 7 days after delivery.
For standard change-of-mind returns, customers are responsible for return shipping costs. Please contact our customer service team before returning any product to receive return authorization and the designated return address.
Approved refunds are generally processed within 5–10 business days.
Please review our Shipping & Delivery Policy and Return & Refund Policy for complete details.
Contact Information
Operated by:
Shanghai Meidong Trading Co., Ltd.
Business License Entity:
Shanghai Meidong Trading Co., Ltd.
Email:
service@tilrano.com
Customer Service:
+1 3312390925
Registered Address:
Room 609, No. 609, Tali Road,
Shanyang Town, Songjiang District,
Shanghai, China.
Website:
https://tilrano.com/
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).
Thank you for choosing TILRANO. We appreciate your trust and look forward to being part of your everyday style.