Contact Information

Contact Us

 

Last Updated: November 7, 2026

 

Thank you for visiting TILRANO!

 

We appreciate your interest in our women's jewelry and jewelry accessories. Whether you have questions about our products, need assistance with an existing order, or would like information about shipping, returns, or refunds, our customer service team is here to help.

 

1. Customer Service

 

If you need assistance, please contact us using the following information:

 

Email: service@tilrano.com

 

Customer Service: +1 3312390925

 

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT), excluding applicable public holidays.

 

We aim to respond to customer inquiries within 24–48 hours.

 

2. Order Support

 

For questions regarding an existing order, please include the following information in your message:

 

Your order number.

 

The email address used when placing your order.

 

The product name.

 

A brief description of your question or concern.

 

Providing these details will help us review your request more efficiently.

 

3. Shipping and Delivery Questions

 

If you have questions about order processing, shipping estimates, tracking information, or delivery issues, please contact us at:

 

service@tilrano.com

 

TILRANO currently ships orders within the United States only.

 

Our estimated order processing time is 1–3 business days, and estimated shipping transit time is 10–20 business days.

 

The estimated total delivery timeframe is 11–23 business days.

 

These are estimates rather than guaranteed delivery dates.

 

For complete shipping information, please review our Shipping & Delivery Policy.

 

4. Returns and Refunds

 

If you need assistance with a return, refund, damaged item, incorrect product, or order cancellation, please contact our customer service team before sending any product back.

 

Eligible standard return requests must be submitted within 14 calendar days after delivery.

 

Due to hygiene and product safety considerations, opened, worn, or used jewelry products are generally not eligible for standard returns based on a change of mind or personal preference.

 

For damaged, defective, incorrect, or materially misdescribed products, please contact us within 7 days after delivery.

 

Approved refunds are generally processed within 5–10 business days.

 

Please include your order number and relevant details so that we can review your request.

 

For complete information, please review our Return & Refund Policy.

 

5. Business Information

 

TILRANO is operated by the following business entity:

 

Operated by:

 

Shanghai Meidong Trading Co., Ltd.

 

Business License Entity:

 

Shanghai Meidong Trading Co., Ltd.

 

Email:

 

service@tilrano.com

 

Customer Service:

 

+1 3312390925

 

Registered Address:

 

Room 609, No. 609, Tali Road,

Shanyang Town, Songjiang District,

Shanghai, China.

 

Website:

 

https://tilrano.com/

 

6. Our Commitment

 

At TILRANO, we value clear communication and helpful customer support.

 

We strive to provide accurate product information, transparent store policies, and timely assistance with customer inquiries.

 

Thank you for choosing TILRANO. We appreciate your trust and look forward to assisting you.

 

TILRANO Customer Service Team