Terms of Service

Last Updated: November 7, 2026

Welcome to TILRANO. These Terms of Service govern your access to and use of https://tilrano.com/, including browsing our website and purchasing products from our store.

The website is operated by Shanghai Meidong Trading Co., Ltd.

By accessing or using our website, you agree to these Terms and our applicable store policies, subject to mandatory rights under applicable law.

1. About Our Store

TILRANO offers women's jewelry and related accessories, including necklaces, bracelets, earrings, rings, and other fashion jewelry pieces.

Our website provides product information, prices, available options, and order-related services.

2. Eligibility and Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Interfere with website security or functionality.

• Attempt unauthorized access to our systems.

• Submit false or misleading order information.

• Use our website in a way that infringes the rights of others.

3. Product Information and Specifications

We make reasonable efforts to present accurate product descriptions, photographs, specifications, colors, prices, and availability information.

Slight variations in color or appearance may occur due to screen settings, lighting, photography, or manufacturing differences.

Customers should review available product details, materials, dimensions, care information, and usage instructions, as well as product options where provided before placing an order.

Please follow the applicable product care instructions and discontinue use if irritation or an adverse reaction occurs.

4. Pricing and Shipping Charges

Product prices are displayed on the relevant product pages.

Applicable shipping charges are displayed during checkout before payment is completed.

Any available shipping offers or promotional shipping options will be presented during checkout.

We reserve the right to correct genuine pricing, listing, or technical errors and update product information when necessary.

5. Orders and Acceptance

Placing an order constitutes a purchase request.

An order confirmation does not necessarily mean that an order has been dispatched or that fulfillment has been completed.

We may contact you if additional information is required to verify an order.

If an order cannot be fulfilled, we will take appropriate steps to notify you and address any payment received in accordance with applicable law.

6. Order Cancellation

Cancellation requests should be submitted within 1 hour after placing an order.

Please contact customer service as soon as possible with your order number.

Cancellation cannot be guaranteed after an order has entered fulfillment or shipment.

Please refer to our Return & Refund Policy for further details.

7. Shipping Address Modifications

Requests to modify a shipping address should be submitted within 24 hours after placing an order.

We will make the change where the order has not progressed beyond the stage at which modification is possible.

Changes cannot be guaranteed after packing, dispatch, or transfer to the carrier.

8. Order Processing and Shipping

TILRANO currently ships orders within the United States only.

Orders are processed within 1–3 business days after payment confirmation.

Our estimated shipping transit timeframe is 10–20 business days after order processing.

The estimated total delivery timeframe is 11–23 business days, consisting of:

• Order Processing: 1–3 business days.

• Shipping Transit: 10–20 business days.

These are estimated timeframes, not guaranteed delivery dates.

Actual delivery times may vary depending on carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Please review our Shipping & Delivery Policy for complete details.

9. Returns and Refunds

Eligible standard return requests must be submitted within 14 calendar days after delivery.

Due to hygiene and product safety considerations, opened, worn, or used jewelry products are generally not eligible for standard returns based on a change of mind or personal preference.

Eligible standard returns generally require products to be unopened, unused, and in their original condition, with original packaging where reasonably possible.

Damaged, defective, incorrect, or materially misdescribed product issues should be reported within 7 days after delivery.

Approved refunds are generally processed within 5–10 business days.

Customers are responsible for standard return shipping costs, including change-of-mind or personal-preference returns.

Customers must contact our customer service team before returning any product to obtain return authorization and the designated return address.

Our registered business address is not a return address unless we specifically confirm otherwise.

Please refer to our Return & Refund Policy for complete conditions.

10. Product Use and Safety

Customers should carefully review product descriptions, materials, care information, and usage instructions where provided before purchasing or using jewelry products.

Individual experiences may vary depending on personal preferences and product use.

Customers should follow the product's stated directions and discontinue use if irritation or an adverse reaction occurs.

TILRANO does not make medical claims or guarantee specific product results unless expressly supported by the relevant product information.

11. Intellectual Property

Website materials, including text, graphics, design elements, photographs, and other content, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website materials without appropriate authorization.

Third-party trademarks and intellectual property remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use third-party services to support payments, shipping, analytics, advertising, and other business functions.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent content or practices of external websites.

13. Website Availability

We aim to keep our website accessible and functioning properly.

However, uninterrupted access cannot be guaranteed. We may temporarily modify, suspend, or update website features for maintenance, security, or operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, TILRANO and its operator shall not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer protection rights.

15. Changes to These Terms

We may update these Terms when necessary.

Updated terms will be published on this page with a revised date.

16. Contact Information

If you have questions about these Terms or your order, please contact us:

Operated by: Shanghai Meidong Trading Co., Ltd.

Business License Entity: Shanghai Meidong Trading Co., Ltd.

Email: service@tilrano.com

Customer Service: +1 3312390925

Registered Address: Room 609, No. 609, Tali Road, Shanyang Town, Songjiang District, Shanghai, China.

Website: https://tilrano.com/

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).

We aim to respond to customer service inquiries within 24–48 hours.

Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws.

Thank you for choosing TILRANO.