FAQ
Frequently Asked Questions
Last Updated: November 7, 2026
1. What products does TILRANO offer?
TILRANO offers women's jewelry and jewelry accessories, including:
Necklaces, bracelets, earrings, and rings.
Fashion jewelry and everyday jewelry pieces.
Jewelry accessories.
Giftable jewelry pieces and accessories.
Other women's jewelry and related accessories.
Please visit our product pages for available styles, product images, specifications, and pricing.
2. Where does TILRANO ship?
TILRANO currently ships orders within the United States only.
Please review the shipping information provided during checkout before placing your order.
3. How long does order processing take?
Orders are processed within 1–3 business days after payment confirmation.
Business days do not include weekends or applicable public holidays.
Processing time is separate from shipping transit time.
4. How long does shipping take?
Our estimated shipping transit timeframe is 10–20 business days after order processing.
The estimated total delivery timeframe is 11–23 business days, including:
Order Processing: 1–3 business days.
Shipping Transit: 10–20 business days.
These are estimated timeframes rather than guaranteed delivery dates.
Actual delivery times may vary depending on carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.
5. Do you offer free shipping?
Applicable shipping charges are displayed during checkout before payment is completed.
Any available shipping promotions or free-shipping offers will be presented during checkout.
Please review your final order summary to confirm the applicable shipping charges before submitting your order.
6. Can I cancel my order?
Cancellation requests should be submitted within 1 hour after placing an order.
Please contact us as soon as possible with your order number.
Cancellation cannot be guaranteed after the order has entered fulfillment or shipment.
For additional information, please refer to our Return & Refund Policy.
7. Can I change my shipping address?
Yes. Address modification requests should be submitted within 24 hours after placing an order.
Please provide your order number and the complete corrected address.
We will review the request and make the change where the order has not progressed beyond the stage at which modification is possible.
Changes cannot be guaranteed after packing, dispatch, or transfer to the carrier.
8. What is your return period?
Eligible standard return requests must be submitted within 14 calendar days after delivery.
Please contact customer service before sending any item back.
Eligible products should generally be unopened, unused, and in their original condition, with original packaging where reasonably possible.
You must receive return authorization and the designated return address before shipping an item back.
9. Can I return opened or used women's jewelry?
Due to hygiene and product safety considerations, opened, worn, or used jewelry products are generally not eligible for standard returns based on a change of mind or personal preference.
Exceptions may apply if a product is defective, damaged, incorrect, materially different from its description, or where a return or refund is required by applicable law.
Please review the product details and available information carefully before placing your order.
10. What if my product arrives damaged, defective, or incorrect?
Please contact us within 7 days after delivery.
Include:
Your order number.
A description of the issue.
Clear photographs or videos showing the problem, when available.
Our team will review the information and advise on an appropriate resolution.
Depending on the circumstances, this may include a replacement, refund, return arrangement, or another suitable solution.
11. Who pays for return shipping?
For standard returns, including change-of-mind or personal-preference returns, customers are responsible for return shipping costs.
For damaged, defective, incorrect, or materially misdescribed products, please contact us so that we can review the circumstances and advise on an appropriate arrangement.
Please do not send products to our registered business address unless we specifically confirm that address as the designated return location.
12. How long do refunds take?
Once approved, refunds are generally processed within 5–10 business days.
The time required for funds to appear in your account may depend on your payment provider, bank, or financial institution.
Approved refunds are generally issued to the original payment method unless otherwise required by applicable law or agreed with you.
13. How can I track my order?
Where tracking information is available, shipment details will be provided through order-related communications or carrier tracking information.
Please allow time for the carrier to update tracking information after dispatch.
If you have questions about your shipment, please contact our customer service team with your order number.
14. What should I do if my package is delayed?
Delivery may be affected by:
Carrier operations or transportation disruptions.
Severe weather conditions.
Public holidays.
Incorrect or incomplete delivery information.
Other circumstances beyond our reasonable control.
If your order appears significantly delayed, please contact our customer service team with your order number.
We will review the available information and assist you.
15. What should I know before using women's jewelry?
We encourage customers to review product descriptions, materials, care information, and usage instructions where provided before using a product.
For personal comfort and safety:
Follow the product's stated care and usage instructions.
Avoid using products that appear damaged or contaminated.
Discontinue use if irritation or an adverse reaction occurs.
Keep products away from children unless specifically intended for their use.
Individual experiences may vary.
16. How can I contact TILRANO?
For product, order, shipping, or return questions, please contact:
Email: service@tilrano.com
Customer Service: +1 3312390925
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).
We aim to respond to customer inquiries within 24–48 hours.
17. Who operates TILRANO?
TILRANO is operated by:
Operated by: Shanghai Meidong Trading Co., Ltd.
Business License Entity: Shanghai Meidong Trading Co., Ltd.
Email: service@tilrano.com
Customer Service: +1 3312390925
Registered Address: Room 609, No. 609, Tali Road, Shanyang Town, Songjiang District, Shanghai, China.
Website: https://tilrano.com/
Thank you for shopping with TILRANO. We appreciate your business!