Privacy Policy
Privacy Policy
Last Updated: November 7, 2026
This Privacy Policy explains how TILRANO, operated by Shanghai Meidong Trading Co., Ltd. ("TILRANO," "we," "us," or "our"), may collect, use, disclose, and protect personal information when you visit https://tilrano.com/ or purchase products from our store.
By using our website, you acknowledge the practices described in this policy, subject to any consent and choices required by applicable law.
1. Information We May Collect
Depending on how you interact with our website, we may collect the following information.
Personal Information
Name
Email address
Telephone number
Billing address
Shipping address
Information submitted through customer service forms
Order Information
Products viewed or purchased
Items added to your shopping cart
Order details and transaction records
Payment status
Delivery and fulfillment information
Payment transactions are handled through the payment providers available at checkout. We do not intend to store complete payment card details on our own website systems.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser and device information
Operating system
General location information derived from IP address
Pages visited and interactions with website features
Referral sources
Cookie identifiers and similar technical information
2. How We Use Information
We may use personal information for the following purposes:
Processing and fulfilling customer orders.
Arranging shipping and delivery.
Sending order confirmations and service communications.
Responding to customer questions and requests.
Maintaining and improving our website.
Understanding website performance and product interest.
Preventing fraudulent activity and protecting website security.
Providing marketing and advertising services where permitted.
Complying with applicable legal obligations.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies.
These technologies may be used to:
Maintain shopping cart functionality.
Remember website preferences.
Understand website traffic and performance.
Measure advertising effectiveness.
Support advertising and marketing activities where permitted.
Where required by applicable law, we will request consent before using non-essential cookies or advertising technologies.
You may manage available cookie preferences through our website's Cookie Settings or privacy preference tools, where provided.
Where applicable, we will recognize and process supported privacy preference signals, including Global Privacy Control (GPC), as opt-out requests for activities covered by applicable privacy laws.
You may also adjust your browser settings to restrict certain cookies. However, disabling essential cookies may affect shopping cart functionality and other website features.
4. Third-Party Services and Advertising Partners
We may share relevant information with third-party service providers when necessary to operate our store and provide services.
These providers may include:
Shopify and e-commerce service providers.
Payment processing providers.
Shipping and logistics providers.
Website analytics providers.
Customer service providers.
Advertising and marketing partners.
These third parties may process information under their own privacy policies and applicable agreements.
AppLovin Advertising and Measurement
Where AppLovin advertising or measurement integrations are enabled on our website, AppLovin may collect, receive, or process certain information through applicable pixels, cookies, scripts, APIs, or similar technologies.
Depending on the integration and applicable user choices, information may include:
IP address and technical identifiers.
Browser and device information.
Website browsing activity.
Product views and shopping interactions.
Add-to-cart and checkout events.
Purchase-related events.
Advertising interaction and measurement information.
Such information may be used for advertising delivery, campaign measurement, analytics, advertising optimization, and related services, subject to applicable privacy laws and user choices.
We do not intend to share information beyond what is necessary for the relevant services and permitted purposes.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy.
5. Your Privacy Rights and Choices
Depending on your location and applicable laws, you may have the right to:
Request access to personal information.
Request correction of inaccurate information.
Request deletion of personal information.
Obtain a copy of certain personal information.
Opt out of certain targeted advertising or data sharing activities.
Withdraw consent where processing is based on consent.
Appeal certain privacy-related decisions where applicable.
Where applicable, we will process recognized Global Privacy Control (GPC) signals as opt-out requests for activities covered by applicable privacy laws.
To submit a privacy request, contact:
service@tilrano.com
We may need to verify your identity before processing certain requests.
We will handle privacy requests in accordance with applicable legal requirements.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, legal compliance, accounting, fraud prevention, and dispute resolution.
Retention periods may vary according to the type of information and applicable legal requirements.
7. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
8. International Data Processing
Our service providers and business partners may process information in countries other than the country where you reside.
Where required by applicable law, appropriate safeguards will be used for international data transfers.
9. Children's Privacy
Our website is intended for a general consumer audience and is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information to us, please contact us.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of websites operated by other parties. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, technologies, services, or legal requirements.
Any changes will be published on this page with an updated revision date.
12. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact:
Operated by: Shanghai Meidong Trading Co., Ltd.
Business License Entity: Shanghai Meidong Trading Co., Ltd.
Email: service@tilrano.com
Customer Service: +1 3312390925
Registered Address: Room 609, No. 609, Tali Road, Shanyang Town, Songjiang District, Shanghai, China.
Website: https://tilrano.com/
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).
We aim to respond to customer service inquiries within 24–48 hours.
Nothing in this Privacy Policy limits any mandatory privacy rights you may have under applicable laws.
Thank you for choosing TILRANO.